Returns and Exchanges All of our products have a 30-day guarantee (Closeouts excluded - please be sure to read the information on each closeout item to see how this policy changes). If you are returning an item, it must be in its original packaging and have its original tags. If a product has been used you must get a return authorization. We look at used items on a case-by-case basis, though our standard policy is to only accept returns on used items if there is a defect. If requesting an exchange, we do cover USPS or ground shipping on the new item being sent to you (excluding closeout items and international orders), but you are responsible for all return shipping to our location. Please allow 7-14 business days to process your exchange/refund. If an exchange is needed sooner, please contact customer service for alternate options. Within the first 30 days, please follow these procedures to ensure a prompt replacement, refund*, or credit.

1. Using a good carton, return package via insured US Mail or UPS (Rotor Bike USA will refund actual shipping costs from UPS label or postage on damaged merchandise or mis-shipment).
2. Include a copy of the original Sales Receipt or include a note stating purchaser's name, address and date of purchase.
3. Send returns to:
   Rotor Components, LLC : Returns Dept.
   210 Rangely Drive
   Colorado Springs, CO 80921
   (we do not accept CODs).
4. Keep a record of shipment until you have received credit or replacement merchandise.
5. If an item has a defect which does not appear within the first 30 days, please email Customer Service for a return authorization. We do reserve the right to turn down a return if the item appears damaged due to misuse.

*Please note that all special orders are final sales. If it is an item we do not normally stock, then it is not something we can accept on return. Please make sure that you know exactly what you need if placing a special order.