General
If you supply an insufficient address (i.e. no apartment or suite number) and your package is returned or we are assessed an additional fee from our shipper to deliver your package you be held responsible for all charges. If any items are not in stock, you will be contacted to let you know of the delay. Items do occasionally sell out before a new shipment is received. RotorBikeUSA.com does not cover or upgrade shipping if contact is made within a reasonable amount of time.

USPS Priority Mail
This option is the least expensive for orders under 2 lbs. This option is not insured, so if you select this option and the package gets lost or stolen in transit, RotorBikeUSA.com will not be responsible for replacement. There is no accurate tracking information for Priority Mail, only a delivery confirmation system. If you need to be able to track your package, please select a UPS shipping option. Orders to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands or Guam must select this option if not selecting UPS 2nd Day Air. Orders with APO/FPO and P.O. Box addresses can only be shipped via Priority Mail. For APO/FPO orders - if you select a different shipping option, we will change it to Priority Mail and make the appropriate changes to the shipping charge. For P.O. Box orders - if you select a different shipping option, we will hold your order and contact you for a physical address. Estimated delivery time for USPS Priority Mail is 2-3 days; however, this is not guaranteed. If you need to have delivery guaranteed, please select a UPS shipping option. Priority Mail only ships out on Tuesdays and Fridays. Orders received after 11:00 am on Tuesday or Friday will not ship until the next USPS shipping day (i.e., an order received at 3 pm on Tuesday will not ship until Friday). If any items are not in stock, you will be contacted to let you know of the delay. Items do occasionally sell out before a new shipment is received. RotorBikeUSA.com does not cover or upgrade shipping if contact is made within a reasonable amount of time.

Ground: no Saturday deliveries**
UPS Ground is the least expensive option for orders over 2 lbs. This option is insured, trackable and guaranteed. Orders may take 24-48 hours to process, though most ground orders ship the next business day. If any items are not in stock, you will be contacted to let you know of the delay. Items do occasionally sell out before a new shipment is received. RotorBikeUSA.com does not cover or upgrade shipping if contact is made within a reasonable amount of time. This option is not available for orders to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands or Guam, to APO/FPO or P.O. Box addresses, or for international. Please see figure below for approximate time in transit via UPS Ground:

3rd Business Day Delivery: no Saturday deliveries**
Via UPS. This option is insured, trackable and guaranteed. If all items are in stock, orders received by 2:00 pm will ship the same day. If any items are not in stock, you will be contacted to let you know of the delay. Items do occasionally sell out before a new shipment is received.  RotorBikeUSA.com does not cover or upgrade shipping if contact is made within a reasonable amount of time. 3rd Day is actual shipping time, not processing time. Some areas are only 3 days from us via UPS ground, so you may want to look at the time in transit chart above before selecting this option. Due to the size of boxes necessary to ship some oversize items (including, but not limited to, large orders that require a large box to ship), some 3rd Day shipping charges will not be accurate and will have to be calculated using dimensional weight. We will contact you to let you know of the additional charges as quickly as possible. This option is not available for orders to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands or Guam, to APO/FPO or P.O. Box addresses, or for international orders.

2nd Business Day Delivery: no Saturday deliveries**
Via UPS. This option is insured, trackable and guaranteed. If all items are in stock, orders received by 2:00 pm will ship the same day. If any items are not in stock, you will be contacted to let you know of the delay. Items do occasionally sell out before a new shipment is received. RotorBikeUSA.com does not cover or upgrade shipping if contact is made within a reasonable amount of time. 2nd Day is actual shipping time, not processing time. Some areas are only 2 days from us via UPS ground, so you may want to look at the time in transit chart above before selecting this option. Due to the size of boxes necessary to ship some oversize items (including, but not limited to, large orders that require a large box to ship), some 2nd Day shipping charges will not be accurate and will have to be calculated using dimensional weight. We will contact you to let you know of the additional charges as quickly as possible. Additional charges apply for shipments to AK, HI, Guam, PR and the U.S. Virgin Islands (2-day delivery) and will be calculated at checkout. This option is not available to APO/FPO and P.O. Box addresses or for international orders. Next Day Delivery also available. Email info@rotorbikeusa.com or call 866-391-0493 for exact rates.

If a backorder causes your order to be sent in more than one shipment, you will only be charged shipping once, for the entire price of the order. We pay UPS Ground or USPS First Class Mail or Priority Mail shipping on all shipments following the original order (excluding international orders and orders using a discount code).

**Saturday delivery available for an extra charge on Next Day and 2nd Day deliveries only.  Please contact Customer Service by phone at 1-866-391-0493 or by email at info@rotorbikeusa.com for further information.

International Orders
NOTE THAT THERE IS A $5 HANDLING FEE ADDED TO ALL INTERNATIONAL ORDERS DUE TO THE EXTRA TIME NEEDED TO PROCESS THESE ORDERS.

International customers should contact their local Bicycle Dealer or an International Rotor Bike Components Distributor (you can find International Distributors at www.RotorBike.com).  Customers in South America, please contact our Sales Department at 1-719-622-6015 or by email at info@rotorbikeusa.com to place an order. Please check with your local customs office for detailed information. Customs, import duties (if any) and local taxes are assessed when the package arrives in your country. These additional fees are the responsibility of the recipient. It is our policy not to lower values of goods shipped. If you or your country's customs rejects your shipment, or your package is deemed as undeliverable by the shipping company for any reason, we will refund you for the refused items; however, you are responsible for your shipping charges plus any other fees that may apply. If additional fees do apply, they will be taken out of your refund. If you feel the error is due to a mistake on the part of the shipping company, you will have to speak with them directly about getting your fees refunded.

Tax Rates

We are required by law to collect sales tax from CO residents and from any order being shipped to an CO address (7.4%).